Story provided by The Powell Consulting Group – For years, scholars and students have been intrigued with the phenomenon of leading people in organizations. Anyone who has reviewed the leadership literature of the past few decades can attest to the fact that interest in the subject remains lively based on the proliferation of books, articles … Continue reading
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How Much Would Your Service be Worth …If Your Customers Could Decide?
Story provided by The Powell Consulting Group – Heading home from a recent business trip, I found myself with some much needed downtime during a layover at the Denver International Airport (DIA). Remembering that the shoeshines at DIA were amazing, I made a beeline to Fred’s Shoeshine Chair to get the special treatment that I … Continue reading