Story provided by Agency Post – Social media has become the go-to channel for customers and brands to communicate with one another. The conversation can involve anything from questions to complaints to shout-outs, but whatever the context, brands must be ready to respond with stellar customer service. Below are 11 methods to providing customer service … Continue reading
Hoteliers set the standard for customer service and response. Although their standard is much higher than the average, we all could learn from how hotels are responding in this new age where social media plays a role in customer service and company reputation. Because fusing social media into customer service is still fairly new … Continue reading
Customers are the foundation of your business. Are you keeping them happy? Do you know your product? Do you know the expectations that your customers have for your business? Have you created a platform to hear from your customers? All of these questions need to be answered to ensure that your customers are happy. To … Continue reading
As hotel guests, we all love to be catered to. But when is enough…enough? Hotel staff searching for your annual salary, relationship status, previous lodging history, previous complaints and other patterns that will allow them to know you are all a part of the strategy to create brand loyalty. But some may see this as … Continue reading