How Much Would Your Service be Worth …If Your Customers Could Decide?
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How Much Would Your Service be Worth …If Your Customers Could Decide?

Story provided by The Powell Consulting Group – Heading home from a recent business trip, I found myself with some much needed downtime during a layover at the Denver International Airport (DIA). Remembering that the shoeshines at DIA were amazing, I made a beeline to Fred’s Shoeshine Chair to get the special treatment that I … Continue reading