The Tipping Point: Is This the Beginning of the End for Gratuities?
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The Tipping Point: Is This the Beginning of the End for Gratuities?

Story provided by Pacific Standard –  “Hi Rachel,” greets my barista on most mornings. He smiles. Scrawls my name and personalized order in black marker on a white paper cup. Swipes my card. And then—before turning to the La Marzocco espresso machine to make my latte—he swivels the iPad around to face me. The screen, … Continue reading