Walking a Fine Line – Responding to A Hotel Complaint on Social Media

6.19.13 Hotels


Hoteliers set the standard for customer service and response. Although their standard is much higher than the average, we all could learn from how hotels are responding in this new age where social media plays a role in customer service and company reputation. Because fusing social media into customer service is still fairly new to us all, we must walk a fine line. To read more, click here.

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